Every WhatsApp and Instagram enquiry, in one inbox.
Reply as a team, see who is still waiting, and follow up without a spreadsheet. Built for businesses that sell through conversations, not a shopping cart.
14 days free · no card needed · starter credit included
WhatsApp and Instagram CRM for small teams
Every WhatsApp and Instagram enquiry, in one inbox.
Reply as a team, see who is still waiting, and follow up without a spreadsheet. Built for businesses that sell through conversations, not a shopping cart.
14 days free · no card needed · starter credit included
Ananya Pillai
Customer · New lead
Owner · MeeraSize M
Follow-up campaign · read → follow-up sent
Saw your reel. What’s the price?
Is this available in size M?
Is this available in size M?
Saw your reel. What’s the price?
Authentication Delivered
482 913
Your OTP. Valid for 10 minutes.
Template · image Read
Happy Diwali from Sunrise Stores.
Ananya Pillai
New lead
Owner · Meera
Automation · tagged, assigned to MeeraFollow-up campaign · read → follow-up sent
Businesses using Squarebox
Enquiries don’t get lost. They get forgotten.
01The Instagram message at 9pm that nobody answered.
02Three people replying from one phone, and no one sure who said what.
03Follow-ups that happen only if someone remembers.
04A WhatsApp tool whose price doubled once you added what you actually needed.
Enquiries don’t get lost. They get forgotten.
01The Instagram message at 9pm that nobody answered.
02Three people replying from one phone, and no one sure who said what.
03Follow-ups that happen only if someone remembers.
04A WhatsApp tool whose price doubled once you added what you actually needed.
Ananya Pillai Instagram · 9:02 pm
Hi, is the Saturday slot still open? Can I bring my sister too?
No reply since last night
One phone, three people
Follow up with Rahul V.Tuesday, after the site visit
Forgotten
Sticker priceAfter add-ons
Shared inbox
One inbox, and a queue of who’s waiting.
WhatsApp and Instagram conversations land in one list your whole team works from. Each chat has the customer’s record beside it: tags, lead status, owner and every past message.
The Waiting view puts the people who have waited longest at the top, so the enquiry from two days ago doesn’t sink under today’s.
Assign a chat to a teammate and see who replied
WhatsApp templates, quick replies and away messages
Instagram DMs and comments in the same inbox Both plans
“It’s more than a mass messaging tool — it’s a CRM.”
Rajesh MyadamSenior Marketing Manager, ICFAI Online · December 2025
Shared inbox
One inbox, and a queue of who’s waiting.
WhatsApp and Instagram conversations land in one list your whole team works from. Each chat has the customer’s record beside it: tags, lead status, owner and every past message.
Waiting 3 waiting on you
Rahul V.Is the 2BHK still available?
2 days
Sneha D.Can I reschedule to Saturday?
1 day
Nikhil K.Do you deliver to Kukatpally?
4 h
Arjun R.Sent the documents
Replied
Priya S.Thank you!
Replied
Assigned to Meera
The Waiting view puts the people who have waited longest at the top, so the enquiry from two days ago doesn’t sink under today’s.
Assign a chat to a teammate and see who replied
WhatsApp templates, quick replies and away messages
Instagram DMs and comments in the same inbox Both plans
“It’s more than a mass messaging tool — it’s a CRM.”
Rajesh MyadamSenior Marketing Manager, ICFAI Online · December 2025
Personalised images Business
One spreadsheet. A personalised image for every row.
Upload a sheet of names and details, pick a layout, and Squarebox makes one image per row: certificates, festive greetings, property cards and offer cards. Then send each one to its person on WhatsApp.
NameWish
Ananya PillaiDiwali
Rahul VermaDiwali
Kavya MenonDiwali
+ 211 more rows
We haven’t found another WhatsApp CRM that does this.
One spreadsheet. A personalised image for every row.
Upload a sheet of names and details, pick a layout, and Squarebox makes one image per row: certificates, festive greetings, property cards and offer cards. Then send each one to its person on WhatsApp.
We haven’t found another WhatsApp CRM that does this.
An enquiry arrives on WhatsAppBoth plansFrom a link on your website or your Instagram bio.
Details collected in a WhatsApp FlowBoth plansA short form inside the chat. Answers land in the customer’s record.
Tagged and assigned by a ruleBusiness“Hot lead, this week”, assigned to Meera.
Common questions answered from your documentsBusinessThe AI agent replies in your tone, and leaves the rest for your team.
A follow-up for those who readBoth plansA follow-up campaign goes to the people who read your message, set up in a few clicks.
Marked enrolled, and left out of the next oneBoth plansLeave anyone marked enrolled out of the next follow-up campaign.
Left out of the next follow-up
TagsHot leadThis weekOwner
Automations and campaigns
Follow-up you set up once, and reuse every time.
Set the rules once. Squarebox tags and assigns by rule, and a follow-up campaign goes to everyone who read your message, minus the people who already enrolled.
Automations and campaigns
An enquiry arrives on WhatsAppBoth plansFrom a link on your website or your Instagram bio.
Details collected in a WhatsApp FlowBoth plansA short form inside the chat. Answers land in the customer’s record.
Tagged and assigned by a ruleBusiness“Hot lead, this week”, assigned to Meera.
Common questions answered from your documentsBusinessThe AI agent replies in your tone, and leaves the rest for your team.
A follow-up for those who readBoth plansA follow-up campaign goes to the people who read your message, set up in a few clicks.
Marked enrolled, and left out of the next oneBoth plansLeave anyone marked enrolled out of the next follow-up campaign.
Follow-up you set up once, and reuse every time.
Left out of the next follow-up
Set the rules once. Squarebox tags and assigns by rule, and a follow-up campaign goes to everyone who read your message, minus the people who already enrolled.
TagsHot leadThis week
Automations and the AI agent are on Business. Drip and retargeting campaigns and WhatsApp Flows are on both plans.
Automations and the AI agent are on Business. Drip and retargeting campaigns and WhatsApp Flows are on both plans.
AI
AI that’s in the plan, not sold as an add-on.
AiSensy charges ₹1,350 a month for its AI agent and Interakt ₹3,000. On Squarebox Business, it’s part of the ₹4,999.
Fee structure.pdf
Timings
What are the fees for the weekend batch?
Weekend batch fees are ₹18,000 for the term, payable in two parts. Sat–Sun, 9am to 1pm.Weekend batch fees are ₹18,000 for the term, payable in two parts.
Business
An agent that answers from your documents
Add your fee structure, timings and FAQs. The agent answers common questions in the tone you choose and lists the ones it couldn’t answer.
Can I reschedule to Saturday?
Suggested replyYes, Saturday 10:30 is open. Shall I move you there?
EditSend
Business
Reply suggestions you edit
A drafted reply appears in the chat. Change it, send it, or ignore it. Nothing goes out without you.
Delivery update with a tracking link
Hi {{1}}, your order {{2}} is out for delivery and will reach you by {{3}}.
Track order
Basic & Business
A template writer
Describe the message in a few words. It drafts a WhatsApp template, and you keep every word and button.
Competitor prices from each vendor’s pricing page, excluding GST, verified 2 October 2026.
Pricing
What you’ll actually pay each month.
Two plans, billed quarterly, 20% off if you pay yearly. Select what you need and compare the real bill.
Select what you need
AiSensy
Basic plan
Basic plan₹1,500
Headline price₹1,500
Interakt
Growth plan
Growth plan₹2,799
Headline price₹2,799
Squarebox
Business plan
Business plan₹4,999
Same price whatever you tick₹4,999
Per month, excluding GST and message charges; Interakt on monthly billing. AiSensy doesn’t offer Instagram or a lead pipeline at any price. Connecting your own CRM or software needs AiSensy’s Premium plan and Interakt’s Advanced plan. Sources, verified 1 October 2026
Basic
2 team members
WhatsApp and Instagram inbox, CRM and campaigns for a small team.
It’s still early days with Squarebox, but it’s already helped us reconnect with old leads — converting 4 into active prospects within a week.
SandeepDirector, MI ONE · June 2026
It’s still early days with Squarebox, but it’s already helped us reconnect with old leads — converting 4 into active prospects within a week.
SandeepDirector, MI ONE · June 2026
Squarebox has made it easy to amplify awareness and campaigns by sending organized messages, automating communication, and sharing our work more effectively.
Suyodhan ReddySocial Media Director, Seva Bharathi · August 2025
Squarebox has made it easy to amplify awareness and campaigns by sending organized messages, automating communication, and sharing our work more effectively.
Suyodhan ReddySocial Media Director, Seva Bharathi · August 2025
Built in Hyderabad. Used by businesses in India and beyond. Message us on WhatsApp and you reach the people who build Squarebox, not a ticket queue. We reply between 10am and 7pm IST.
Built in Hyderabad. Used by businesses in India and beyond. Message us on WhatsApp and you reach the people who build Squarebox, not a ticket queue. We reply between 10am and 7pm IST.
Hi, we run a coaching centre in Kukatpally. Can Squarebox handle Instagram too?
Vinil · SquareboxYes, on Business. Want me to set up a trial number for you now?
Keep your WhatsApp Business app. Add a team inbox to it.
Same number, same chats, now with a team inbox, campaigns and AI. Your team answers from Squarebox, you can still reply from your phone, and everyone sees every message.
No new number, and the app keeps working
Every chat shows in the app and in the team inbox
Replies you type on your phone appear in the inbox
Up to six months of past chats come in when you connect
How it works
In Squarebox, choose to connect the number you use on the WhatsApp Business app.
Follow WhatsApp’s prompts on your phone, including a verification code.
Your past chats come into the inbox, and new ones show in both places.
Needs the WhatsApp Business app, version 2.24.17 or newer. Groups and calls stay on your phone, and the app’s broadcast lists become read-only. How the app and the API differ →
Start today on our trial number. You’ll be able to keep your app when this launches.
Team inbox · Priya S.
Do you have eggless cakes today?
6 months of chats
Do you have eggless cakes today?
Yes! Fresh at 4 pm 🎂
Sent from WhatsApp app
Typed on the phone, shown here too
On your phone
Do you have eggless cakes today?
Yes! Fresh at 4 pm 🎂
Same chat
FAQ
Questions people ask before they start.
No. The 14-day trial needs no card and no payment. You get free starter credit and can try the inbox and replies on our shared trial number.
Once you connect your own WhatsApp Business number. Meta checks your business and your display name first, which usually takes a few working days. Campaigns, automations and wallet top-ups start after that.
Coming soon. We're adding Meta's option to keep the WhatsApp Business app on the same number, with your chats in both places. Until then, a number that moves to the WhatsApp Business Platform stops working on the app, and you and your team reply from Squarebox, which works in your phone's browser as well as on a computer. How the app and the API differ →
No. Messages are charged from your Squarebox wallet at the per-message rates on our pricing page, plus 18% GST.
Both. Instagram DMs and comments come into the same inbox on Basic and Business. Automations, the AI agent and personalised images are on Business at ₹4,999 a month.
Payments are not refundable. That's why the trial needs no payment: use it for 14 days before you decide. Moving to a cheaper plan credits the unused part to your wallet.
Yes. Every payment gets a GST receipt by email. Add your GSTIN in settings so it appears on the receipt.