NewCampaigns
Stop a running campaign
A running campaign can be stopped; the messages not yet sent are not sent.
Changelog
What’s new in Squarebox.
Every change to Squarebox, newest first: what is new, what got better and what we fixed.
Showing all updates
NewAutomations
Automations chart on the dashboard
The dashboard shows a chart of how many messages your automations sent each day.
ImprovedInbox
New tags and groups panel in chats
The tags and groups on a customer in a chat have a new layout, with a "view more" toggle when there are more than four.
NewTemplates
Grid view for Assets
The Assets library can be shown as a grid as well as a list.
NewTemplates
Template quality rating
The template list shows WhatsApp's quality rating for each template, in the list and the grid.
ImprovedSettings
Rename each WhatsApp number
You can rename each WhatsApp number in Business details. It is your own label for the number in Squarebox.
ImprovedCampaigns
Delete campaigns
Finished, stopped, failed and draft campaigns can be deleted. A running or scheduled campaign has to be stopped or cancelled first.
NewCustomers
Delete custom fields
You can delete a custom customer field you no longer need.
ImprovedAutomations
Inactive status in automations
"Inactive" is now selectable as a status in the "perform action" step that sets a status.
ImprovedInbox
System messages in chat
System messages show as a centred grey pill instead of a normal bubble.
ImprovedOnboarding
Paste your verification code
You can paste the 6-digit code into the code boxes when you verify your email or reset your password.
NewTemplates
AI template writer
An AI helper suggests template ideas from your business information.
NewIntegrations
WhatsApp catalogue
Connect your WhatsApp catalogue and use it in catalogue messages.
NewCustomers
Customer timeline
A customer's page shows a timeline of what has happened with them.
NewTemplates
WhatsApp Flows
Create WhatsApp Flows and attach them to templates.
NewInbox
Calling and voice agent
Call customers from a chat and use the voice agent.
NewCampaigns
Follow-up campaigns (retargeting)
Follow up the customers who did not read a campaign, or did not tap one of its buttons.
NewIntegrations
Incoming webhooks (first version)
Receive data from other tools through a webhook, on the Business plan. A fuller "Connect any app" is in Coming next.
NewIntegrations
Meta lead ads
Bring Facebook and Instagram lead-form leads into Customers.
Nikhil K.NewInbox
Quick replies
Save replies you send often and insert them while chatting.
New
Dashboard
A dashboard of your messages, campaigns and customers.
NewAutomations
Automations
Build automations that act on triggers.
NewSettings
AI agent for your knowledge base
An AI agent replies from your knowledge base, in your tone.
NewCustomers
Downloadable reports
Export the Customers, Campaigns and Groups lists as a CSV file.
NewInbox
AI reply suggestions (first version)
Once you add documents to your knowledge base, the inbox can suggest a reply to a customer's message.
NewIntegrations
Google Sheets import and sync
Import customers from a Google Sheet and keep them in sync.
Rahul V.
Sneha D.NewTemplates
Template library
Start from ready-made templates by industry.
Available since launch
NewInbox
Shared WhatsApp inbox
One inbox for your team's WhatsApp conversations.
NewCustomers
Customer records
Every customer has a record with tags, lead status, owner and history.
NewCustomers
Groups
Save customer groups to send campaigns to.
NewCampaigns
Broadcast campaigns
Send a WhatsApp template to a group of customers.
NewCampaigns
Scheduled campaigns
Schedule a campaign for a later date and time.
NewTemplates
Manage templates
Create WhatsApp templates and submit them for approval.
NewCampaigns
Personalised images from a spreadsheet
Generate a personalised image for each customer from a spreadsheet.
NewBilling
Wallet for messages
Add money to a wallet that pays for your messages.
NewOnboarding
Starter credit at signup
New businesses get ₹100 in the wallet to try Squarebox.
Nothing in this list yet.