Cancellation and refund policy

Last updated 2 October 2026 · Squarebox is a product of HYNO Technologies LLP ("Squarebox", "we", "us").

Squarebox does not give refunds. That's why every account starts with a free trial: try it fully first, and pay only if it's right for you.

1. Free trial

Every new account starts with a 14-day free trial of the Business plan. No card and no payment are needed, so nothing is charged during the trial. When it ends, your plan starts from your wallet balance. If Squarebox isn't right for you, don't add money to your wallet, or write to us before the trial ends.

2. Paid plans

Plans are paid in advance from your Squarebox wallet, quarterly or yearly. Once a billing period has started, the payment for it is not refunded, in full or in part.

3. Wallet balance, numbers and add-ons

Money added to your wallet, message charges, extra WhatsApp numbers and add-ons are not refunded. Unused wallet balance stays in your wallet for your account's use. Moving to a cheaper plan credits the unused part of the period to your wallet; it is not paid out.

4. Cancelling

To cancel, write to us at [email protected]. Your plan stays active until the end of the billing period you've paid for and does not renew after that.

5. Charges made in error

If you are charged twice for the same payment, or charged for something you didn't buy, write to us with the transaction details and we will reverse the mistaken charge.

6. Contact

Write to [email protected] or message +91 73193 91992, 10am–7pm IST.

7. Changes to this policy

We may change this policy. Changes take effect when the updated policy is posted here, with a new "Last updated" date. This policy is read with our Terms and Conditions and Privacy Policy.