For clinics
Every appointment confirmed, reminded and followed up.
Patients message your front desk on WhatsApp and Instagram, and the receptionist answers between calls. Squarebox puts every enquiry in one inbox, sends confirmations and reminders at ₹0.16 each, and tells patients when their report is ready.
14 days free·no card needed·starter credit included
For clinics
Patients message your front desk on WhatsApp and Instagram, and the receptionist answers between calls. Squarebox puts every enquiry in one inbox, sends confirmations and reminders at ₹0.16 each, and tells patients when their report is ready.
14 days free·no card needed·starter credit included
Monday morning is when the front desk falls behind.
- 01Forty confirmations to send by hand before the first patient walks in.
- 02A question asked on Instagram on Saturday night and answered on Tuesday.
- 03Reports ready since Friday that nobody told the patient about.
- 04A health-camp list in a spreadsheet, and no way to invite everyone on it.
Monday morning is when the front desk falls behind.
- 01Forty confirmations to send by hand before the first patient walks in.
- 02A question asked on Instagram on Saturday night and answered on Tuesday.
- 03Reports ready since Friday that nobody told the patient about.
- 04A health-camp list in a spreadsheet, and no way to invite everyone on it.
How clinics use it
From first message to follow-up visit.
Enquiries arrive in one placeInstagram and lead ads on both plans
WhatsApp messages, Instagram DMs and Meta lead-ad forms land in one inbox, each with the patient's record and notes.
The desk shares the workBoth plans
Assign each conversation to a receptionist or the manager, tag it by doctor and department, and see who has been waiting longest.
Timings, fees and directions answered at 10pmBusiness
Add your consultation hours, fees and location. The AI agent answers the questions it can, and leaves the rest for the morning.
Appointment requests inside WhatsAppBoth plans
A WhatsApp Flow collects the patient's name, the doctor and their preferred day and time. The answers go into their record; the receptionist confirms the slot.
Confirmations, reminders and report-ready notices at ₹0.16Reminders on both plans · automations on Business
Each goes out as a utility message. Send the reminder to a group, and take patients out of it once the visit is done.
Follow-up visits that don't get forgottenBoth plans
Tag patients due for a follow-up and send the reminder by group, in the language they wrote in.
A card for every camp registrationBusiness
Upload the registration list, pick a ready layout, and send each person a card with their name and date.
Enquiries arrive in one placeInstagram and lead ads on both plans
WhatsApp messages, Instagram DMs and Meta lead-ad forms land in one inbox, each with the patient's record and notes.
The desk shares the workBoth plans
Assign each conversation to a receptionist or the manager, tag it by doctor and department, and see who has been waiting longest.
Timings, fees and directions answered at 10pmBusiness
Add your consultation hours, fees and location. The AI agent answers the questions it can, and leaves the rest for the morning.
Appointment requests inside WhatsAppBoth plans
A WhatsApp Flow collects the patient's name, the doctor and their preferred day and time. The answers go into their record; the receptionist confirms the slot.
Confirmations, reminders and report-ready notices at ₹0.16Reminders on both plans · automations on Business
Each goes out as a utility message. Send the reminder to a group, and take patients out of it once the visit is done.
Follow-up visits that don't get forgottenBoth plans
Tag patients due for a follow-up and send the reminder by group, in the language they wrote in.
A card for every camp registrationBusiness
Upload the registration list, pick a ready layout, and send each person a card with their name and date.
Personalised images Business
A registration list in. A camp card for everyone out.
Type your clinic's name and see the cards change.
Cost
What a month costs a two-doctor clinic.
The receptionist and the manager fit on Basic. Automations, the AI agent and camp cards need Business. Messages are charged per message at our published rates. The quantities below are an example; your month will differ.
Cost
What a month costs a two-doctor clinic.
The receptionist and the manager fit on Basic. Automations, the AI agent and camp cards need Business. Messages are charged per message at our published rates. The quantities below are an example; your month will differ.
“Patients always want to know which doctor is available, and when. With Squarebox we send those updates on WhatsApp to the right group of patients, announce our health and check-up camps, and answer every patient's question from one shared inbox, so nobody is left waiting for a reply.”
PavanaOperations Head, MyOrtho Clinic
What it does
- Enquiries from WhatsApp, Instagram and Meta lead ads in one front-desk inbox
- Appointment requests, confirmations, reminders and report-ready notices inside WhatsApp
- Owner, tags by doctor and department, a waiting queue
- Camp invitations and follow-up reminders by group
- Camp cardes and appointment cards for a whole list
What it doesn't
- Keep the doctors' diary. A Flow collects the preferred slot; your receptionist confirms it
- Store medical records or prescriptions. It keeps the conversation and the patient's contact details, and imports from Excel or Google Sheets
- Collect fees inside WhatsApp. You can send a reminder; payment happens at the desk or in your usual way
FAQ
Questions clinics ask.
Questions clinics ask.
If two people run the front desk on WhatsApp, Basic at ₹2,499 a month works. For automations, the AI agent, camp cards, or more than two people, you need Business at ₹4,999 a month.
It takes the request. A WhatsApp Flow collects the patient's name, doctor and preferred time into their record. There's no calendar, so your receptionist confirms the slot and the confirmation goes out from the inbox.
₹0.16 each as utility messages. A camp invitation or an offer is a marketing message at ₹1.05. Replies to a patient within 24 hours of their message are free for the first 1,000 a month per number, then ₹0.16. GST is added. WhatsApp decides each template's category, and a reminder that carries an offer is charged as marketing.
Yes. WhatsApp requires that the patient gave you their number and agreed to receive messages from your clinic by name — a tick-box on your registration form or a line on paper counts — and that you stop when they ask. India's data-protection rules on notice and consent are being phased in, with the main duties taking effect in May 2027.
Messages travel encrypted between your patient and Meta's servers. Your clinic and Squarebox can read them, because that is what a shared inbox is. Meta says it acts as a processor for your business and keeps messages on its API for at most 30 days. Whether to send a report itself, rather than a notice that it's ready, is your decision under your professional and data-protection duties.
Yes. A camp invitation goes out as a marketing message; under WhatsApp's rules a change of timings or address to existing patients is a utility message. The Indian Medical Council's 2002 professional-conduct regulations allow a physician to announce starting a practice, a change of type of practice or address, absence and resumption, and charges, and treat soliciting patients as unethical.
Squarebox can send a "your report is ready" notice and files the patient asked for in the conversation. Whether to send reports themselves is your clinic's call; Squarebox doesn't connect to lab systems.
Import from a CSV file or a synced Google Sheet on both plans. Instagram DMs and Meta lead-ad forms come into the inbox on both plans. Google lets a Business Profile show a WhatsApp chat option in supported regions, which brings those enquiries to the same inbox.
Be ready before the next camp.
Try Squarebox free for 14 days. No card and no payment. Connecting your own number usually takes a few working days, so start before the camp.
Be ready before the next camp.
Try Squarebox free for 14 days. No card and no payment. Connecting your own number usually takes a few working days, so start before the camp.