Data deletion

Last updated 2 October 2026 · Squarebox is a product of HYNO Technologies LLP.

When a business connects WhatsApp or Instagram to Squarebox, we store its customer records, conversations, messages and the connection tokens that let Squarebox send and receive on its behalf. This page explains how to disconnect and how to have that data deleted.

1. Disconnect a channel

In Squarebox, go to Settings → Integrations and disconnect the channel. This revokes Squarebox's access tokens straight away, so no further messages are sent or received through Squarebox. Your existing conversations stay in your account in case you reconnect.

2. Ask us to delete your data

1. Email [email protected] from the address registered on your Squarebox account.
2. Include the business name on the account you want deleted.
3. Once we've verified the request, we delete the account's customer records, conversations, messages and connection tokens within 30 days.

3. If you are a customer of a business that uses Squarebox

The business you messaged controls your records in Squarebox, so contact that business directly to ask for deletion. You can also email [email protected] and we will pass your request to the business.

4. What we keep

Billing and invoice records are kept separately for as long as tax and accounting law requires, and deleted after that.

Related: Privacy policy · Terms and conditions